Frequently Asked Questions

Contact technical support:

What is a digital certificate?

A digital certificate identifies its holder. It ensures the identity of the person who establishes the digital communication and if it is being used to sign data. It guarantees that such data has not been modified, and also guarantees the signatory's identity.       

How can I obtain a digital certificate?

If you have a digital ID, then you already have a digital certificate. You can also obtain a digital certificate through any of the recognised certification authorities, which can be consulted here. For example, on the CERES website you will find information on how to obtain a digital certificate.

Why is my certificate not displayed when carrying out a procedure?

The browser’s certificate repository only displays certificates that have not expired or been revoked. To search the certificate repository:

In Internet Explorer, select Tools menu > Internet Options > Content tab > Certificates > Personal tab.

In Mozilla Firefox, select Tools menu > Options > Advanced > Certificates tab > View certificates > Your certificates tab.

In Google Chrome, select menu > Configuration > Advanced Configuration > “Privacy and Security” section > manage certificates button > Personal tab.


Why do I see an insecure site warning when accessing a procedure?

To avoid warnings from your browser when you first access a procedure of the Digital Office of the Museo Nacional Centro de Arte Reina Sofía, you must install in your browser the root certificates of the Certification Services Provider used in the secure communication established through the HTTPS protocol. 

Download the following certificates to your hard drive.

Download AC Root FNMT-RCM

Download certificate AC FNMT Users

Download certificate AC Representation

Download AC Public Administration

Download AC IT Components

Double click on the downloaded certificate to show its information.

Click on "Install certificate" to open the certificate import wizard. Click on Next, leaving the default options, then click on Next and Finish.

Carry out the same steps for all certificates.


What do I need to use the digital ID and other smart cards?

To use digital certificates stored on a smart card, you will need, in addition to a card reader, specific software in accordance with the manufacturer's instructions.                 For example, to use the DNIe (digital ID), please refer to the following link How to use the DNIe. To use a CERES smart card, please refer to the FAQs of the CERES website. For other smart cards please refer to the manufacturer’s website.

Do I need to have Java installed on my computer?

Not necessarily. If you have Java installed, you must have a single version of Java, which must be version 6 or higher. If you do not have Java installed, your browser does not support Java (such as Google Chrome) or you experience problems with Java when carrying out the procedure, you can alternatively use the Autofirma client.

How can I download Java?

From the Java official website.

Can I use the Digital Register of the Museo Nacional Centro de Arte Reina Sofía to submit documents addressed to other bodies?

No, you may only submit applications, letters and communications relating to procedures of the Museo Nacional Centro de Arte Reina Sofía.

How do I know if the Museo Nacional Centro de Arte Reina Sofía has received the documentation submitted through the Digital Register?            

The Digital Register will automatically issue a receipt as proof of submission of the relevant document, request or communication, which will include the data provided by the interested party, indicating the date and time of submission on the Department’s server and an identification key of the transmission.

How can I validate the receipt signature?

You can validate the digital signature of the receipt issued by the Digital Register using the platform VALIDE.

What can I do if I have lost the receipt?

In the tab "My files" in the main menu of the Digital Office you can see a list of the applications submitted and download the receipt of each one. For any files that you are unable to find in this tab, please refer to the procedure "Check my files".

How to I access the procedure through Cl@ve?

Certain procedures support Cl@ve as a form of authentication. This website includes information about this system.